Frequently Asked
Questions
Here you can find the most frequently asked questions and answers. If you don’t find the answer to your question, you can always contact us.
The bigger the size
the better your comfort
When you choose a BIG in the chauffeur-driven car rental sector in Milan, you’ll discover that comfort and safety come as standard.
FAQ
Frequently Asked Questions
Chauffeur-driven car rental consists of renting a vehicle with a professional driver, booked in advance, for private or business trips. Unlike taxis, this service is pre-booked and guarantees high-end vehicles, maximum punctuality, and discretion, often at more affordable prices than a standard taxi service.
You can easily book through our website, by email, or by phone. We recommend booking at least 24 hours in advance to ensure vehicle and driver availability.
Yes, we offer private transfers to and from Milan Malpensa, Linate, and Orio al Serio airports, with flight monitoring to ensure punctuality, even in the event of flight delays or early departures.
Our prices are fixed and transparent, agreed upon at the time of booking. There are no hidden costs or unexpected extras.
Yes, we provide approved child seats for children of all ages upon request. Simply indicate this when booking.
Yes, all our drivers speak italian and english and are trained to offer a friendly, professional, and international service.
Absolutely. We also offer hourly and daily services, ideal for private tours, corporate events, shopping trips, weddings, or sightseeing.
Yes, you can change or cancel your reservation up to 24 hours before the service without penalty. Cancellations after that time may incur fees.
We accept cash, credit/debit cards, and bank transfers. You can choose the payment method that's most convenient for you.
Yes, we have a diverse fleet that includes high-end sedans, SUVs, and vans. You can specify your preferences when booking, and we'll do our best to accommodate them.
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